Return & Exchange Policy
At Carathys, your satisfaction means everything to us. That’s why we offer a 21-day return and exchange policy on all eligible items. If for any reason you are not completely happy with your purchase, we are here to help make the return or exchange process smooth and straightforward.
Eligibility
You may return or exchange your item within 21 days of receiving your order, provided it meets the following conditions:
– The item is in its original condition — unused, unworn, and undamaged.
– It is returned with all original packaging, including boxes, certificates, tags, and any promotional items (if applicable).
– Custom or engraved pieces may not be eligible for return unless they arrive damaged or defective.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team with your order number and reason for return. Our team will guide you through the process and provide return instructions, including the return shipping address and any documentation required.
📩 Email: support@carathys.com]
📞 Phone: +91-743-400-6400
Return Shipping
– Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
– We recommend using a trackable and insured courier for your return to ensure it arrives safely.
Refunds
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund.
If you need help at any point, we’re just a message away. Our team is committed to making your experience with us memorable and stress-free — even if you decide to return your purchase.
Return & Exchange Policy
At Carathys, your satisfaction means everything to us. That’s why we offer a 21-day return and exchange policy on all eligible items. If for any reason you are not completely happy with your purchase, we are here to help make the return or exchange process smooth and straightforward.
Eligibility
You may return or exchange your item within 21 days of receiving your order, provided it meets the following conditions:
- The item is in its original condition — unused, unworn, and undamaged.
- It is returned with all original packaging, including boxes, certificates, tags, and any promotional items (if applicable).
- Custom or engraved pieces may not be eligible for return unless they arrive damaged or defective.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer support team with your order number and reason for return. Our team will guide you through the process and provide return instructions, including the return shipping address and any documentation required.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
- We recommend using a trackable and insured courier for your return to ensure it arrives safely.
Refunds
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may take additional time to post the refund.
