Cancellations:
Orders can be canceled within 24 hours of placing the order, provided the shipping process has not been initiated. To cancel your order, contact our customer care at +91 9879518082 or Email us at carathys@gmail.com
Refunds:
- Refund will be credited to source account within 7 working days.
- Refunds will be processed within 7 business days after the cancellation is confirmed. If the product received is damaged or defective, you must report it within 48 hours of delivery. Our team will assess the issue and process the refund accordingly.
- The product is eligible for Refund only if we receive the video of unboxing the package sent to you by us. The product if found damaged in the video while unboxing will qualify for a full refund. Any other means or forms proving the
- product is damaged will not be accepted.
Return Policy:
- We offer returns or exchanges within 10 days from the date of purchase. The item must be unused, in its original condition, and with all packaging intact. Sale items are not eligible for return or exchange.
